BenefitsCal is a new self-service site for all Californians, wherever they are. Live – to request and manage benefits like CalFresh and Disaster CalFresh financial assistance), CalWORKS and Immigrant Cash Assistance Program (cash assistance), Medical, and County Medical Services Program (medical aid).
BenefitsCal will be rolled out to all 58 counties in three phases, September 2021 to October 2023. We will eventually replace three existing Systems – C4Yourself®, YourBenefitsNow! and MyBenefits CalWIN – with just one National system.
Californians can use BenefitsCal to claim public benefits until the end of November. General assistance and assistance. Customers no longer need to visit multiple locations. Request and maintain services. They can then access BenefitsCal.com online to access their accounts, view their Electronic Benefits Transfer (EBT) balance, message an employee, upload documents, update family information, and schedule appointments.
BenefitsCal is a secure and easy-to-use website that collects customer information and community organizations on behalf of CalSAWS, the system that supports District workers with eligibility regulations and program administration. BenefitsCal has been specially designed to meet the needs of public users.
The developers collected over 33,000 data points from California residents, social workers, advocates and other stakeholders who participated in the design and testing processes. In order to ensure a good user experience, interviews, focus groups, surveys, and system tests were conducted to obtain valuable information from these users.
BenefitsCal provides a single national system for families to sign up and access Enjoy your benefits without entering an office or waiting on the phone for someone to help them. This is especially important for those who frequently travel, move from one county to another, or are temporarily homeless. The BenefitsCal team prioritized “human-centered design” during this project. Previously, team members conducted surveys, data, interviews, focus groups, and surveys on understanding different system users’ needs, preferences, and priorities.